Hello. Wish I could speak to someone one the phone to process y payment to my vanilla prepaid card. I have funds but can’t go trough the process
Hello FoxMtl87 Thank you for reaching out regarding this situation!The Vanilla prepaid cards are accepted, however, you will not be able to use them for recurring payments ( paying for your monthly plan for example). You can use them for one-time payments such as buying an add-on or a SIM card. For your monthly plan, you will have to use a credit/debit card that accepts recurring payments.Check this FAQ for more details: https://fizz.ca/en/faq/what-payment-methods-can-i-useAlso, I see that you managed to contact us in private to solve this matter.I count on your kind understanding!Have a lovely day!Eugen
Hi You can not speak to anybody at Fizz by phone but you can chat with them. Go on any FAQ and at the end, you will see a green ?, Click on it and you will chat with somebidy from Fizz.
As already mentioned, Fizz doesn’t offer phone support. It’s 100% online.
Fizz only accepts Credit and Debit cards. Now I am not familiar with Vanilla but if it is similar to KOHO it should work. In either case, make sure the address matches exactly.