Internet not working

2slee88

Hi,

I returned from work to only find that my home Internet is not working. I have already reset the modem, but still offline. I live in the NDG are in Montreal.

Can you look into this?

Thank you

Whizz

Hello 2slee88 

I am sorry to hear that you encountered this situation!

I verified your account after contacting the specialized department, they fixed the situation.
Canyou please, electrically restart your modem, by disconnecting thepower cord from the back, wait for 30 seconds and then plug it backin?
Youmight have to restart your devices connected to the wifi and with theethernet cable too.
If you can't use your services after this, please contact us in private via chat or on social media and we will look into this further. 
Check this FAQ for more manipulations you can try: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
I count on your kind understanding and patience!
Have a lovely day!
Eugen

PF_Ref_D2U9A

Hi

Here in the forum we are users.

What are the modem lights showing? You can see status per LED at https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it#3

Other tips and tricks:

• https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
• If it's only the wifi: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
• check your cables too, who knows if anyone played with them. Also if you have another coaxial cable than the one that you already use, it would be useful to test with it.

Otherwise, chat with Fizz since they can 

• verify if there is an incident or maintenance work carried out in your area affecting services.
• check your account status
• check your modem status if it works within optimal parameters, if its signals are within functioning ranges and also its history (like recent signal fluctuations for the past few days). They can check for package loss or broadcast congestion.

PF_Ref_D2U9A

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814