Internet coverage page contradicts when requesting the service

I want internet fizz in my house. The address is available on the coverage page https://fizz.ca/fr/couverture. But at the time of ordering, it says that it is not available. How can I proceed?. Thanks.

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    Hi Jairo

    The page you have is for Fizz mobile service.

    To know if you are eligible for Fizz home internet, you must try you address here: https://fizz.ca/en/internet

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    If there is any contradiction, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 14,259

    Hello Jairo S. #24373,

    I am sorry to hear about this situation. 
    As PF_Ref_D2U9A suggested please contact our support team for further investigations. 

    Have a lovely day,
    -Alex