How to get signal back to the Fizz modem?

Hi, my Fizz modem is not getting signal. It has electricity and I tried to unplug it, wait for 10 min and replut it multiple times. I have verified that my account is in good standards (it has been working well for the past year) but nothing is working. Please help me! Is there a problem with the internet signal to my building?

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,887

    Hi Sophie

    Did you had the time to check the led status on the modem ? This will give you an idea of the kind of problem

    You can always contact the support in order to have your line checked

    You can always go on one FAQ page, for example https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it, click on the green bubble on the bottom right corner and select chat 💬, if you are using a mobile phone use it on horizontal or in desktop mode

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,887

    You can also check your Fizz account to ensure your plan is active and payments are up-to-date.

    You can also contact Fizz on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814