Tech could not connect - refund?

hi

i purchased the plan with the installation.

when the technician shows up this morning (videotron), he tells me it is inoossible to connect me since the main cable is missing or broken.

will I be refunded for the first month and installation fees ?

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,894

    Hi Dp4

    Did the technician mention anything about rescheduling your appointment?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,894

    In this case, you can contact Fizz customer service to follow-up by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 14,305

    Hello DP4,

    I am sorry to hear about this situation. 
    I recommend contacting our support team as PF_Ref_D2U9A  suggested. 
    One of my colleagues will help you reschedule this or guide you to receive a full refund if necessary. 

    Have a lovely day,
    -Alex