I got charged twice

This is 2 months in a row you charged me twice.

The first month the issue was corrected on its own but now this month I have been charged twice and the issue is not yet corrected. This needs to be fixed the whole reason why I am with fizz is not to worry about being overcharged.

I see other users experienced this too, I really hope this gets fixed soon. Please refund what you were not allowed to take

Best Answer

  • Whizz
    Whizz Posts: 14,367
    Answer ✓

    Hello Charged_Me_2x,

    I am sorry to hear about this situation.
    I just verified your account and I can see that you were indeed charged twice.  
    For August you already received a full refund.
    I will escalate a ticket to verify what happened and make sure this won't happen again. 
    Once this is fixed we will contact you via e-mail and offer a refund for the charge in September also, rest assured.
    I apologize again for the inconvenience. 

    Have a lovely day,
    -Alex

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,162
    edited September 2021

    Hi @Charged_Me_2x

    I can understand that this is annoying (to say the least).

    However as a community user group here we don't have access to your account details (which is a good thing) :)

    I strongly suggest you reach out to contact the Fizz support team:

    https://fizz.ca/en/contact-us

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,974

    Here in the forum, we are users.

    To ensure your account is properly refunded, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,162

    Other means of contact

    CHAT however is the quickest method.


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