I got charged twice

This is 2 months in a row you charged me twice.

The first month the issue was corrected on its own but now this month I have been charged twice and the issue is not yet corrected. This needs to be fixed the whole reason why I am with fizz is not to worry about being overcharged.

I see other users experienced this too, I really hope this gets fixed soon. Please refund what you were not allowed to take

Best Answer

  • Whizz
    Whizz Posts: 18,785 admin
    Answer ✓

    Hello Charged_Me_2x,

    I am sorry to hear about this situation.
    I just verified your account and I can see that you were indeed charged twice.  
    For August you already received a full refund.
    I will escalate a ticket to verify what happened and make sure this won't happen again. 
    Once this is fixed we will contact you via e-mail and offer a refund for the charge in September also, rest assured.
    I apologize again for the inconvenience. 

    Have a lovely day,
    -Alex

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