I entered my mailvoice NIP and I can't listen to my messages now

Maude_Forget

The first time I tried listening to my messages, fizz asked me to create a NIP. So I did. It kind of bugged since it told me the NIP wasn't the good one. After, I tried again to listen to my messages, I entered the same NIP and had the voice tell me my NIP wasn't the good one.

I have important messages to listen to and I can't... can someone help me please?

PF_Ref_D2U9A

Hi Maude

You can reset your PIN.

To change your PIN Under: My Plans → Manage My Plan → Advanced Settings → PIN to Access Your Voicemail.

IMPORTANT: Unsafe combinations such as 1234 or 8888 will be rejected.

Source: https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

PF_Ref_D2U9A

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

They will surely be able to help you.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814

Emporium

Hi @Maude_Forget

You can change your PIN directly from your online account.

Modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).

https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail