Why does my account show "42mbs left" when I just started the new payment cycle for 9gbs?

Faiqa
Faiqa Posts: 1 ✭✭
in Your Fizz Account

My previous plan was 3gb which didn't last me long so I got add ons twice. The second add on still had 42mbs left when I changed my plan (before my next payment cycle). I got the confirmation and all but now when I go to my plan section, it shows "42mbs left". What is happening?

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,769 ✭✭

    Hi Faiqa

    If your new cycle starts on September 20, you should wait until midnight to check your account.

    Your new plan change will take effect at midnight.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,769 ✭✭

    If there is any problem with your plan, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,543 admin

    Hello Faiqa,

    I am sorry to hear about this situation.
    I have verified your account and I can see that a ticket was already escalated for this situation. 
    Rest assured this will be fixed as soon as possible.
    We will contact you right away via e-mail once we have any updates.
    I apologize for the inconvenience. 

    Have a lovely day,
    -Alex

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