Received a defective phone from fizz

Luckyy

Hi, I think I received a defective phone, the side of the phone has been glued and looks like it’s been opened inside. Will you they accept my request of return?

Emporium

Hi @Luckyy

Sorry to hear that. You need contact a customer service agent. Here we are all end users like you, so there is not much WE can do with these things.

• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/status-services
• Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Keep in mind, you do have a 15 day return window.

https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

Emporium

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca
• By private message on Facebook: https://www.facebook.com/fizzca/

CHAT however is the quickest method.

Whizz

Hello Luckyy 

I am sorry for the situation encountered.
In order to help you further and find a solution, please contact us in private. Here you can find how to contact us: https://fizz.ca/en/contact-us

Thank you, have a nice day!
-Adelina