Why my phone number is not eligible for porting?

Jgravier25 Posts: 2 ✭✭

I am trying to leave fizz for an other carrier .

They try to transfer my phone number from fizz to them ' but apparently my phone is not eligible for porting... Why ???



  • Mataze
    Mataze Posts: 2,027 ✭✭


    I sugest you to contact directly customer services.

    There's a way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.


    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page: https://fizz.ca/en/faq/status-services

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option ? chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,520 ✭✭

    Hi JGravier

    The plan of the number you are trying to port out must be active. If the service is suspended, you cannot port it out.

    If your Fizz plan is active, contact your new provider and let them know

    1. Your Fizz plan account number.
    2. The IMEI of your phone (if they need it).
    3. Your first and last name as spelled on your Fizz account.

    Sorry you are leaving Fizz so soon. Perhaps you will be back one day! ?

  • Whizz
    Whizz Posts: 18,400 admin

    Hello Jgravier25 ,

    I am sorry for the situation encountered.
    I have verified your account, and there is no port-out order. Please contact us in private in order to help you further, and find a solution.
    Here you can find how to contact us: https://fizz.ca/en/contact-us
    Thank you, have a great day!