Incoming calls from USA

I have the Quebec + Canada Plan. My incoming USA calls are not coming in, but my incoming USA texts are. How do I fix this?

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    Hi

    You can try restarting your phone. Did you recently activate and port your number?

    What does the caller hear when they try calling you?

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 2,883

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • MyriamC
    MyriamC Posts: 913

    You need to contact Fizz preferably by chat.

  • Whizz
    Whizz Posts: 14,259

    Hi Dubonpoulet,
    Can you please tell us if this happens with any number or just a few particular ones?
    Also, what phone are you using and when did this start happening?

    Details on how to remedy this can be found in our link here:
    https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei