Is my order being processed?

Audrey_10v3
Audrey_10v3 Posts: 2 ✭✭

On the website, it said the estimated delivery time is from 2-5 business days. But it's been a week since I order my phone on Sept 7th, and I receive no tracking number still. Should I reach out to anyone about this?

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Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 5,560 ✭✭

    Hi Audrey

    You will receive notification when there is an update to your delivery time.

    Or you can do as you are and check on the account often.

  • Whizz
    Whizz Posts: 18,474 admin

    Hi Audrey_10v3,
    I can see that the order for your phone has been confirmed and is currently being processed.
    To be able to talk about this in detail, kindly contact us directly and we will help you out.

    Hereyou can find more information about how you can do that:https://fizz.ca/en/contact-us

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

  • ThuHuongHoang
    ThuHuongHoang Posts: 9 ✭✭

    Hello. I just ordered a phone and it's been 6 days no news too. Did you get your phone?

    How is that?

  • Audrey_10v3
    Audrey_10v3 Posts: 2 ✭✭

    Hi ThuHuonHoang,

    It's been roughly a month since I ordered. But still no nothing, even tracking number 😅.

    But at least I'm not being charged monthly fee for that yet.

  • user405
    user405 Posts: 7 ✭✭

    Same for me, almost at the 6 weeks mark and order is stuck on "confirmed"

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