Is my order being processed?

On the website, it said the estimated delivery time is from 2-5 business days. But it's been a week since I order my phone on Sept 7th, and I receive no tracking number still. Should I reach out to anyone about this?

Best Answer

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,657
    Answer ✓

    If you want the latest update, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈🎁 Here's my Fizz referral code. Thanks! 😊 ▶ D2U9A ◀ Voici mon code de référence. Merci! 😊🎁🌈Posts: 3,657

    Hi Audrey

    You will receive notification when there is an update to your delivery time.

    Or you can do as you are and check on the account often.

  • Whizz
    Whizz Posts: 15,554

    Hi Audrey_10v3,
    I can see that the order for your phone has been confirmed and is currently being processed.
    To be able to talk about this in detail, kindly contact us directly and we will help you out.

    Hereyou can find more information about how you can do that:https://fizz.ca/en/contact-us

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

  • ThuHuongHoang
    ThuHuongHoang MontrealPosts: 9

    Hello. I just ordered a phone and it's been 6 days no news too. Did you get your phone?

    How is that?

  • Hi ThuHuonHoang,

    It's been roughly a month since I ordered. But still no nothing, even tracking number 😅.

    But at least I'm not being charged monthly fee for that yet.

  • Same for me, almost at the 6 weeks mark and order is stuck on "confirmed"

This discussion has been closed.