Does the usage have to be from the new device only to be unable to return device?

Hi fellow Fizzers,

I just ordered a new phone from Fizz and I saw that I can return the device in a 15 days window after receiving it unless I use 250mb of data, XX minutes or XX messages from the device in question. I'm wondering if the usage actually has to be from the new device or any phone that I use with the number associated to the new phone will count towards the usage. I'm hoping that if I use the new device on Wi-Fi only for the first 15 days, I could theoretically return it at the end of the return window.

Thank you

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈 💲💲🎁 Here's my code. Thanks to YOU!💲 ▶ D2U9A ◀ 💲Voici mon code. Merci à VOUS! 💲💲🎁 🌈Posts: 527
    edited September 15

    Hi

    You have a valid question. Here in the forum, we are users.

    In the CRTC guide Mobile Service Trial Period, there is no mention regarding Wi-Fi usage.

    To get a definite answer, I suggest to address the question to Fizz customer service.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A 🌈 💲💲🎁 Here's my code. Thanks to YOU!💲 ▶ D2U9A ◀ 💲Voici mon code. Merci à VOUS! 💲💲🎁 🌈Posts: 527

    You can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 518
    edited September 15

    Hi @fizzMaster3000

    It is pretty clear in thier policy:

    https://fizz.ca/en/faq/what-15-day-return-policy-phone-bought-fizz

    To return your phone under the 15-day return policy, your usage of Fizz mobile services **with that phone** must not have exceeded:

    - 250 Mb in mobile data;

    - 50 outgoing text messages;

    - and/or 20 minutes of calls (made and received).

    It's from the new device. There are life counters on the phone and they will just check the counters probably.

    This policy is pretty common amongst carriers (or at least it used to be - haven't checked recently).