Why my service doesn't work after I pay my bills

Angie4
Angie4 Posts: 3 ✭✭
in Your Fizz Account

Why my service doesn't work after I pay my bills

Answers

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,727 ✭✭

    Hi Angie4

    If your service was suspended and you just paid your bill, service will be restored within 2 to 3 hours. Also try restarting your device.

  • PF_Ref_D2U9A
    PF_Ref_D2U9A Posts: 6,727 ✭✭

    If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/resolving-issues and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

    They will surely be able to help you.


    You can also do it on Facebook: https://facebook.com/fizzca

    -By private message on Twitter : https://mobile.twitter.com/fizz_ca

    -Whatsapp : (438) 393-5814

  • Whizz
    Whizz Posts: 23,436 admin

    Hi Angie4,
    Checking on my end, I can see that your plan is active and running after the unsuspension order was completed earlier today.
    Kindly restart your phone and test to see if your services are working fine:

    https://fizz.ca/en/faq/how-test-my-fizz-line

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

  • isolate
    isolate Posts: 4 ✭✭

    I have this problem sometimes, usually restarting my phone works. Sometimes it is more annoying and I have to change the tower I am connected to, usually connecting to Fizz EXT LTE fixes it.

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