Connection problem after the payment had been made

no service today and i just updated the credit card no. I restarted the computer and router few times and i can find the network name and conneted it. However it still cant go online... is any problem in your end?


  • Mataze
    Mataze Posts: 1,865 ✭✭

    We are users just like you. In order to contact customer services I suggest you to contact the customer service by opening this link: and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook:


    You can chat in direct

    ·        Sign into your account

    ·        Follow the link on this page:

    ·        Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    ·        Choose the option 💬 chat

    ·        If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter:

    By private message on Facebook:

  • Mike
    Mike Posts: 20,186 ✭✭
    edited September 2021

    Hi @Chun F. #32071

    It can take around 2 hours to reactivate the service after a payment problem.

    If after 2 hours after make the payment, you can contact customer support by chat to validate with them:

    1- Open a Fizz help page like this one:

    2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it

    3- Select chat

  • Chun F. #32071
    Chun F. #32071 Posts: 6 ✭✭

    I got it, thanks all

  • Emporium
    Emporium Posts: 2,296 ✭✭

    Hi @Chun F. #32071

    When you updated your Credit card number, did you go into your Plan, "manage plan" and then click on "Payment method" to ensure that the new card is actually associated with your plan ?

This discussion has been closed.