About promo of changing plan 60 -> 120 for 50$.

I made this changes and received this confirmation on the website:

Order summary

·       The plan*Download up to 120 MbpsUpload up to 20 MbpsMonthly Usage UnlimitedFYI: This change will be applied to your next payment cycle, which starts on 2021-06-24

However, the plan wasn't changed.

I've never checked it and been always sure that everything was done with this. But I've recently seen that my plan is still 60. I am very surprised with that and didn't expect this from such friendly company as Fiss is.

Thanks in advance for any assistance and advice how to proof it wasn't my fault.

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Answers

  • I have already contacted customer support and it seems they don’t believe me. I am asked to provide a confirmation email or a confirmation screenshot. This is a bit strange to hear, because obviously there was a system failure and for this reason I did not receive any confirmation email. However website showed me that everything was fine:

    "The plan*Download up to 120 MbpsUpload up to 20 MbpsMonthly Usage UnlimitedFYI: This change will be applied to your next payment cycle, which starts on 2021-06-24"

    It's good to me that I decided to inform my friend about switching to new plan 120 and copied this confirmation text directly from the web site. If I had not done this, then I would not even have this copy as a proof now. If I knew that there would be a failure and I would have to prove it, then I would take a screenshot then. It turns out that they do not believe me and believe that I have forged this text? Now I am waiting for the supervisor's decision and hope that he won't think formally and will analyze the situation carefully.

  • To be honest, I'm shocked by this approach. The supervisor of the customer service, based on the conclusion of their own technical support, informed me that I had not completed the process then. And it's despite of the message I received:

    ·   "The plan*Download up to 120 MbpsUpload up to 20 MbpsMonthly Usage UnlimitedFYI: This change will be applied to your next payment cycle, which starts on 2021-06-24"

    I did not expect such attitude to the clients from managers such company like Fizz. I will certainly bring this issue to the end! Can anyone help me and give me a direct contact with the main chief of Fizz support or with one of the top managers of the company? 

    Please send me this info as a text at 514-813-5292.

    Thanks in advance, Viacheslav

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