Payment declined

Billy

Why is my payment declined when my friend pays for me by his CIBC visa? Why isn’t my foreign visa verified when I pay for the plan?

Dapfizzer

@Billy

Hi Billy, 

this is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

Dapfizzer

You can also do it on Facebook: https://facebook.com/fizzca.

Other means of contact

• Whatsapp: (438) 393-5814
• By private message on Twitter: https://mobile.twitter.com/fizz_ca

Whizz

Hello Billy,

I am sorry to hear about this situation.
I can see that you already contacted our support team.
Please continue the conversation with them if you still experience any issues.

Have a lovely day,
-Alex