I can’t seem to get this account to work. My SIM card is in phone but no connection

What’s this space for ?

Answers

  • Now What?

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,822

    @Christopher_help


    Hi Christopher,

    I simply suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

  • Dapfizzer
    Dapfizzer ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐Posts: 1,822

    You can also do it on Facebook: https://facebook.com/fizzca.

  • Whizz
    Whizz Posts: 10,134

    Hello Christopher_help,

    I am sorry to hear about this situation. 
    I just verified your account and I can see the line is active but it only has mobile data included. 
    Please follow the instructions Dapfizzer provided and contact our support team with more details so they can investigate this further. 

    Have a lovely day,
    -Alex

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