I can’t seem to get this account to work. My SIM card is in phone but no connection

Christopher_help
Christopher_help Posts: 5 ✭✭
in Your Fizz Account

What’s this space for ?

Answers

  • Christopher_help
    Christopher_help Posts: 5 ✭✭

    Now What?

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    @Christopher_help


    Hi Christopher,

    I simply suggest you to contact the customer service to resolve this isue, you can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭

    You can also do it on Facebook: https://facebook.com/fizzca.

  • Whizz
    Whizz Posts: 23,075 admin

    Hello Christopher_help,

    I am sorry to hear about this situation. 
    I just verified your account and I can see the line is active but it only has mobile data included. 
    Please follow the instructions Dapfizzer provided and contact our support team with more details so they can investigate this further. 

    Have a lovely day,
    -Alex

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