Internet is down

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Doyon
Doyon Posts: 3 ✭✭
in Internet

How many times are we supposed to unplug/plug the modem before the network comes back?

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  • Doyon
    Doyon Posts: 3 ✭✭
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    Second question : If I want to speak directly to someone for help, where do I click?

  • Giordano S.
    Giordano S. Posts: 3 ✭✭
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    just spoke with someone on the chat, they said there is work being performed in my area (laval) and that they have no idea when the service will be back on... what great service...

  • Whizz
    Whizz Posts: 19,105 admin
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    Hell Doyon,

    I am sorry to hear about this situation.
    The maintenance work is over and the service should be working properly now.
    I have verified your connection and everything is looking good from my side. 
    Please restart the modem one more time and test again.
    If by any chance you still experience any issue please reach our support. 
    Here you can find more information about contacting our support team: https://fizz.ca/en/contact-us

    Have a lovely day,
    -Alex

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