Voice-mail

Moharia

Hi,

I received an email from Fizz that I have contacted them but I never did. Also, I do not have access to my voice mails because it tells me the pin I use is incorrect.

regards,

moharia

Emporium

Hi @Moharia

There is a lot of spam going around lately, and many impersonating FIZZ. Check closely at the "from" address, and surely do not click any of the suspicious links.

Regarding your Voicemail PIN, you can find all the instructions on resetting your PIN in the following article.

https://fizz.ca/en/faq/how-can-I-access-and-use-my-voicemail

Modify your access code (PIN) directly via your voicemail, or online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).

Hope this helps.

Emporium

https://forum.fizz.ca/en/discussion/comment/6586472#Comment_6586472

That is the best thing you could do if you suspect funny activity. 👍️

Dapfizzer

@Moharia

Hi,

try to typed fast 613883, followed quickly by # and the next question will be to input your pin followed by #. From there all the menus will worked!

For the mail, you'll have to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

You can also do it on Facebook: https://facebook.com/fizzca.

Moharia

Tried 613883 but it didn't work out.

Emporium

Hi @Moharia

Try to reset it online from your Fizz account (Under: My Plans > Manage My Plan > Advanced Settings > PIN to Access Your Voicemail).

Moharia

I believe someone contacted Fizz and changed my pin. I need help SOS.

Moharia

I changed the password for my account and my voice mails so I hope it's going be secured.

Moharia

Thanks for your help guys I appreciate it.

@Dapfizzer

@Emporium