Difficulties with our internet service (Resolved)

Whizz
Whizz Posts: 23,459 admin
edited September 2021 in Official Fizz communications

Hi Everyone,

Fizz is aware that some members are experiencing issues with their home internet service. Please restart your Wi-Fi modem to allow the service to go back to normal.

  1. Unplug the power cable on your Wi-Fi modem.
  2. Make sure all the lights on the modem are off once you have unplugged it.
  3. Wait ten (10) seconds.
  4. Plug your modem back into the electrical outlet. Expect a three (3) minute delay to allow your devices to reconnect to the Wi-Fi network.
  5. If it doesn't come back up right away, just wait a bit longer.

Our mobile services are all fully functional.

Thank you for your understanding.

The Fizz team

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