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Claude1
Claude1 Posts: 1 ✭✭
in Internet

My app won’t connect ?

even my computer network doesn’t recognize my password and the is no l or i

need help please

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  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
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    @Claude1


    Hi Claude,

    where you're entering your password into the app, just click there as if you were trying to change something to the password, and press send without changing anything.

  • Whizz
    Whizz Posts: 19,159 admin
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    Hello Claude1,

    I am sorry to hear about this situation. 
    If you are using a personalized modem I would recommend restarting the modem and testing again after. 
    If the issue persists please try perming a factory reset. This cancels all the changes and will let you use the basic WIIF name and password. 
    Here you can find more information: https://fizz.ca/en/faq/how-can-i-recover-my-wi-fi-password
    Feel free to reach our support team if you encounter any difficulties. 

    Have a lovely day,
    -Alex

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