Why is my payment method being declined ?
I’ve tried to pay for a mobile plan with four different cards but each and every card gets declined. I’m not sure if it has to do with the billing adress. My billing address is in Mexico and it asks for a street number but it does not have one.
Answers
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Hi Fernanda,
this is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to resolve the issue.
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You can also do it on Facebook: https://facebook.com/fizzca.
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Other methods include:
- Whatsapp : (438) 393-5814
- Private message via Twitter : https://mobile.twitter.com/fizz_ca
CHAT is the fastest method however.
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Hello Fernanda_15,
I am sorry to hear about this situation.
As our members suggested it's best that you contact our support team to verify this situation.
Also, please keep in mind that Fizz only accepts Canadian payment methods.
If you are trying to use a foreign one that might be the cause of this issue.
Here you can find more information: https://fizz.ca/en/faq/what-payment-methods-can-i-use
Have a lovely day,
-Alex0
