I lost my phone with the SIM in it and they’re still charging me for it. Refund?

I lost my phone a couple of months ago and I thought I cancelled the contract. Fizz is still charging me after all those months. Is it possible to close the contract and to get a refund and if so what is the procedure? Thank you.


  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185


    Hi David,

    we're only users here. This is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    You can also do it on Facebook: https://facebook.com/fizzca.

    They'll surely be able to resolve the issue.

  • did you get in your account and put your phone as stole

  • Sorry not stole but lost but I think the result is the same

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,157
    edited September 2021

    You could also just login to your account, cancel your plan, and even remove all payment methods, so nothing can be charged.

    Refund however, if you did not cancel the plan (still shows in your account), I don't think is possible. They were billing for a service which was provided (just probably not to a phone in your possesion) 🙁

    But cancelling the plan and removing payment method will at least avoid any further charges.