I tried to apply a perk for home internet, but it didn't actually get applied expired instead
I recently got home internet with Fizz, and saw that I had a perk for a $25 rebate. I thought I had applied the perk and would see it take effect on my next billing cycle, but instead the perk just expired, and it seems that I won't actually get to use it. Does anyone have any experience with anything like this, or a potential solution?
Thanks!
Best Answer
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Hello bev,
Thank you for reaching us.
I just verified and it seems the perk is indeed expired.
I have escalated a ticket to have this verified.
We will contact you right away via e-mail once we have any updates.
Have a lovely day,
-Alex1
Answers
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Hi, this is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
They'll surely be able to resolve the issue.
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You can also do it on Facebook: https://facebook.com/fizzca.
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