Payment reversed

Just last week got email that my payment was declined but it went through my account. Seems like a lot of people had same issue. Tried to reach out and send proof of payment by email but got do not reply email… now today I’m seeing a reversal in my account as if I was credited back for the payment so like it wasn’t paid. Can someone explain what’s going on.

also things have been pretty slow lately… I’m not impressed that if speak to anymore when having these issues. Anyone have a customer service number we can call???


Best Answer

  • Whizz
    Whizz Posts: 14,369
    edited August 2021 Answer ✓

    Hi @Tilda ,

    You were in fact double charged for your monthly plan last week so we refunded you one of the charges.

    This situation impacted some of our customers but we've since remedied this, no worries.

    You can check this better under My plans-> Transaction history from your end:

    https://fizz.ca/en/transaction-history

    Also, we don't have a phone number where you can call us. Our customer service is 100% digital which means that we communicate with our customers only via Facebook Messenger, WhatsApp Messenger( works like Facebook Messenger but only via your phone-no number to call), Live chat and e-mails.

    Here you can find more information about how you can reach out to us: https://fizz.ca/en/contact-us

    Thank you very much for your understanding.

    Have a good one!

    Andrei

Answers

  • You can contact support through Facebook Messenger you will be speaking to a real person and they will help you resolve your problem

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