Why can't I pay with a visa debit card?

Lfc
Lfc Posts: 2
edited August 2021 in About my account

I am using a student visa debit card of CIBC to pay my internet plan, but the payment is always declined.What should I do?

Best Answer

  • Whizz
    Whizz Posts: 14,265
    Answer ✓

    Hello Lfc, 

    I am sorry to hear about this situation.
    If the payment method you are trying to use is a Canadian one that accepts recurrent payments please contact our support team as Dapfizzer suggested.
    Here you can find more information about the accepted ones by Fizz: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    @Lfc


    Hi, this is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    They'll surely be able to resolve the issue.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    You can also do it on Facebook: https://facebook.com/fizzca.

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