credit card

Hi,

I am trying to pay but both my visa and MasterCard cards are being rejected. What can I do?

Best Answer

  • Whizz
    Whizz Posts: 14,265
    Answer ✓

    Hello Giulia,

    I am sorry to hear about this situation. 
    If the payment methods you are trying to use are  Canadian ones that accept recurrent payments please contact our support team as Dapfizzer suggested. 
    Here you can find more information about the accepted ones by Fizz: https://fizz.ca/en/faq/what-payment-methods-can-i-use

    Have a lovely day,
    -Alex

Answers

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185
    edited August 2021

    @Giulia


    Hi, this is the way to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.


    They'll surely be able to resolve the issue.

  • Dapfizzer
    Dapfizzer 🎯 💲 ⭐ :REFERRAL CODE: ⭐ 2PMA6 ⭐ :CODE RÉFÉRENCE: ⭐ 💲 🎯Posts: 10,185

    You can also do it on Facebook: https://facebook.com/fizzca.

This discussion has been closed.