I did not receive refund for the second sim

JuliaYem
JuliaYem Posts: 2 ✭✭
edited August 2021 in Your Fizz Account

I ordered two sims. Did not receive them. I applied for refund, but received a money for the first order

Best Answer

  • Whizz
    Whizz Posts: 23,520 admin
    Answer ✓

    Hi JuliaYem,

    Thank you for letting us know.

    I've checked on the matter and escalated the request for a refund of 11.50 CAD to my supervisor and oncethe request is approved and the refund issued, you will receive the respective sum on your credit card in a few business days.
    You'llalso be able to see this under My plans-> Transaction history fromyour end:
    https://fizz.ca/en/transaction-history


    Thankyou very much for your understanding.

    Havea good one!

    Andrei

Answers

  • Mike
    Mike Posts: 21,700 ✭✭
    edited August 2021

    Hi @JuliaYem

    For this kind of problem only the support can help you out. Sorry here we are users

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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