I did not receive refund for the second sim

JuliaYem

I ordered two sims. Did not receive them. I applied for refund, but received a money for the first order

Whizz

Hi JuliaYem,

Thank you for letting us know.

I've checked on the matter and escalated the request for a refund of 11.50 CAD to my supervisor and oncethe request is approved and the refund issued, you will receive the respective sum on your credit card in a few business days.
You'llalso be able to see this under My plans-> Transaction history fromyour end:
https://fizz.ca/en/transaction-history

Thankyou very much for your understanding.

Havea good one!

Andrei

Mike

Hi @JuliaYem

For this kind of problem only the support can help you out. Sorry here we are users

You can chat in direct

* Sign into your account

* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

* Choose the option 💬 chat

* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Other means of contact

Whatsapp: (438) 393-5814

By private message on Twitter: https://mobile.twitter.com/fizz_ca

By private message on Facebook: https://www.facebook.com/fizzca/