LTE frozen?

Mia_more
Mia_more Posts: 1 ✭✭
in My Mobile

Hello!

I am trying to use my phone's LTE and on my plan, it says I have about 3GB available, yet when I come to use my phone (ex: GPS), it is unable to load. This 3GB is from a rollover, so I do not know if this has any impact. How can I get my LTE to work again?

Thank you

Best Answer

  • Whizz
    Whizz Posts: 23,076 admin
    Answer ✓

    Hi Mia_more,

    I'm sorry to learn about the inconvenience you're experiencing.

    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.
    Once you do so, let us know what brand and model of phone you're using.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us

    Thankyou very much for your understanding.

    Havea good one!

    Andrei

Answers

  • Mike
    Mike Posts: 21,572 ✭✭
    edited August 2021

    Hi @Mia_more

    Please check that you do not have any block on your phone

    Check that a mobile data usage limit has not been set on your phone.

    For example: Settings → Connections → Mobile data usage

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

This discussion has been closed.

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