Cant make or receive calls

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blue740
blue740 Posts: 3 ✭✭

I cant make or receive calls all of a sudden and my plan clearly indicates that I have unlimited Voice. Why is this suddenly happening????

Answers

  • Mike
    Mike Posts: 21,085 ✭✭
    edited August 2021
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    Hi @blue740

    Did you try to put the phone in airplane mode for 30 seconds?

    When you billing cycle started?

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

  • blue740
    blue740 Posts: 3 ✭✭
    edited August 2021
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    Good Day,

    Thank you for your response unfortunately, the airplane mode suggestion did not work :( However, I took the next steps you posted to get InTouch with someone through the green bubble!

  • blue740
    blue740 Posts: 3 ✭✭
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    Good Day,

    Thank you for your response unfortunately, the airplane mode suggestion did not work :( However, I took the next steps you posted to get InTouch with someone through the green bubble!

  • Whizz
    Whizz Posts: 20,650 admin
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    Hi blue740,

    Checking on my end, I can see that you managed to remedy this situation with the help of one of my colleagues.

    If you encounter any other difficulties, feel free to contact us directly:
    https://fizz.ca/en/contact-us

    Thank you very much for your understanding.


    Havea good one!


    Andrei

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