How do I get my internet to start up again

Ariel59_
Ariel59_ Posts: 1 ✭✭
in Internet

I have 14 days left tilL my next cycle and it just stopped working last night out of no where and it’s just frustrating this is my first month with them and I don’t know

Best Answer

  • Dapfizzer
    Dapfizzer Posts: 10,182 ✭✭
    Answer ✓

    @Ariel59_

    Hi Ariel,

    did you check the cable if it's well connected and also the led status on the modem?

    You can try to reboot the modem too, or contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

    You can also do it on Facebook: https://facebook.com/fizzca.

Answers

  • Whizz
    Whizz Posts: 23,968 admin

    Hi Ariel59_,

    Thank you for reaching us and for providing the details for this issue. 

    Verifying your account I see that a colleague of mine has already answered you in private  and she has confirmed that this issue has been escalated to be verified by the technical department. Once we'll have un update, we'll get back to you via email and we'll inform you accordingly. 

    Thank you for your patience and kind understanding. 

    Have a nice day,
    -Radu

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