5G not working

Simardjerom
Simardjerom Posts: 3 ✭✭

My 5G internet is not working. I’ve rebooted the modem several times but the 5g light won’t switch on.


Answers

  • Mike
    Mike Posts: 20,639 ✭✭
    edited August 2021

    Hi

    Did you enabled the band steering and disabled the 5G from the web interface or the applications?

    These are the instruction to disable therefore you need to enable

    The modification of this option is possible thanks to the mobile application Fizz Wi-Fi:

    Choose: ''My Wi-Fi''

    Select your Wi-Fi network

    Select: ''Advanced Settings''

    Band Steering ''On/Off''

     

     The Fizz Wi-Fi app is available for free at various online stores (Apple Store and Google Play Store).

     

    This change can also be applied through the Wi-Fi modem user interface:

     

    1. Log in at: 192.168.0.1 from the web browser of any device.

    2. Log in using the following information:

    Username: cusadmin

    Password: xxxxxxxx (Password you chose during initial setup)

     

    3. Go to the next section to apply changes:

    Wireless → General Settings → 5GHz → Band Steering (Disable)


  • Simardjerom
    Simardjerom Posts: 3 ✭✭

    Since the modem won’t connect to the internet, I can’t do it on the app.

  • Simardjerom
    Simardjerom Posts: 3 ✭✭

    Question is, why the 5G stop working all of a sudden?

  • Mike
    Mike Posts: 20,639 ✭✭

    Hi @Simardjerom

    Therefore you do not have internet?

    Did you try to do a factory reset

     Using a thin, pointed object, hold the restart button on the Wi-Fi modem for 10+ seconds.

     Once your modem has restarted, follow the same instructions as when you first installed it.

     

    IMPORTANT: this operation will reset any changes that have been made to the settings of your Wi-Fi modem to date. You may also have to reconfigure the Wi-Fi settings of your devices (network name, password, etc. .)

     

    The default username of your Wi-Fi network, as well as the corresponding password, are written on a sticker affixed to the back of your Wi-Fi modem (Default Wi-Fi network and Default key).

  • Whizz
    Whizz Posts: 18,800 admin

    Hello Simardjerom,

    Thank you for bringing this issue to our attention. 

    If the 5 GHz Wi-Fi frequency band is not on even after a restart, I would recommend you to proceed with a factory reset of your modem, as Mike has suggested. We also have an FAQ that may help you further and a video that will show you how to do this correctly:

    https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix 

    If the issue is still present after the factory reset, I'mkindly asking you to contact us in private by live chat or via socialmedia: Facebook Messenger or Twitter. Please check the info providedon the following links:

    https://fizz.ca/en/contact-us

    https://facebook.com/fizzca

    twitter.com/fizz_ca/

    Have a good one,
    -Radu

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