Internet “Activation Pending” taking too long

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Peyr0w_
Peyr0w_ Posts: 7 ✭✭
in Internet

I just payed to reactivate my internet after being away for the summer. However, it’s been about 4-5 hours I’ve been waiting for the internet to activate, as it says “pending activation” on my account. I spoke with someone earlier, and they told me my internet should be back at 1am, but it hasn’t been back yet. Is there any way you can tell me when I should get my internet back? I urgently need it for work

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  • Mike
    Mike Posts: 20,751 ✭✭
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    Hi @Peyr0w_

    here we are users. Did you try to turn off the modem for couple of minutes ?

    If this does not helps, you need to contact back the support

  • Whizz
    Whizz Posts: 19,171 admin
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    Hello Peyr0w_,

    Thank you for bringing this situation to our attention. 

     I see that you've already reached us in private and  a colleague of mine confirmed you that we'll verify your connection again when we'll be able to contact our technical department. We'll get back to you via email as soon as we'll have the confirmation that your internet plan is reactivated. 

    Thank you for your patience and understanding.

    Have a nice one,
    -Radu

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