Can’t call or receive call
Best Answer
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Hi @dbergeron ,
Thank you for your reply.
We kindly invite you to contact us directly and let us know what brand and model of phone you're using so we could assist you directly with more personalized indications on how to solve this matter.
You can contact us by using any of our FAQs in the Solutions Hub, such as this one:
https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.
Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
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Answers
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Je te suggère de regarder ton forfait, peut être que t’as changer sans le vouloir des choses
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Hi @dbergeron
when you new billing cycle was due?
If it was today did you check if the payment went throw?
Can you also check on the transaction history or your service agreement to validate your plan
In this situations, I will try to put the phone in airplane mode pour 30 seconds and restart it too
You can chat in direct
* Sign into your account
* Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
* Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
* Choose the option 💬 chat
* If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Other means of contact
Whatsapp: (438) 393-5814
By private message on Twitter: https://mobile.twitter.com/fizz_ca
By private message on Facebook: https://www.facebook.com/fizzca/
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Hello dbergeron ,
I am sorry for the situation encountered. Can you please contact us in private ( Chat or messenger) in order to try a few manipulations and find a solution together? Here you can find how to contact us: https://fizz.ca/en/contact-us
You can also try the steps from our page: https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why
Thank you, have a great day!
-Adelina0 -
My cycle restarted on the 19th, that's when the problem started.
My plan has unlimited voice and sms.
The bill has passed.
I restarted my phone, changed the cellular network manually, took the sim card out, went to airplane mode. Nothing works. Can't even call into my voicemail and people say my phone is disconnected.
This is completely ridiculous.
I sent another message to speak with customer service over Messenger, but seriously Fizz, this is the basics of a phone, and I can't even do it. Com'on.
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