Problem with coverage
Food day. My data is active, I'm still in Canada, my coverage includes Canada and I'm not getting connection on Toronto. Roam is active and FIZZ EXT is the network at which I'm connected at the moment. Already checked all faqs and none works for me. Appreciate any help.
Answers
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Sorry, mean to say good day XD
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Did you checked the APN's configuration? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
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Hello Laura M. #19886
I am sorry for the situation encountered.
As your plan includes Canada coverage, all you have to do in order to use our services in Toronto is to enable the roaming option on your device and to manually connect the device at the FIZZ EXT network, as the coverage in Toronto is offered via our partners.
You can also try the steps from our useful FAQ: https://fizz.ca/en/faq/how-do-i-use-my-phone-to-access-the-internet
If the situation still persists, please join us in private so that we can make the necessary verifications on your plan and help you further: https://fizz.ca/en/contact-us
Thank you, have a nice day!
-Adelina0
