No Internet

Devdev

I connected using the pw on modem. I'm connected to WiFi but no internet.

Mike

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Whizz

Hello Devdev 

I am sorry for the situation encountered.
I have verified your account and see that you've managed to contact un in private, and one of my colleagues helped you further.
If you have other questions, here you can find how to contact us: https://fizz.ca/en/contact-us
Have a great day!
-Adelina

Whizz

Hi ZOBARIA,

Iunderstand and I'm sorry to learn about the inconvenience.

Ichecked on your account and on your connection signals from thenetwork to the modem where I can see that they are within the optimalparameters, with no package loss or broadcast congestions.

There is no incident or maintenance work being performed in the areathat could've caused the disruption, either.

Pleaseperform a factory reset of the modem by using a sharp object to presson the small button in the orifice behind the modem for 10 seconds,then let the modem reboot itself and test the connection.

Followingthis, please change the connection bandwidth setting as shown herebelow:

Choose: ''My Wi-Fi''
Select your Wi-Finetwork
Select: ''Advanced Settings''
Band Steering ''On/Off''

Thischange can also be applied through the Wi-Fi modem user interface:
1.Log in at:192.168.0.1 fromthe web browser of any device.
2. Log in using the followinginformation:
Username: cusadmin
Password: xxxxxxxx (Passwordyou chose during initial setup)
3. Go to the next section to applychanges:
Wireless → General Settings → 5GHz → Band Steering(Disable)

Then,restart the modem for this change to come into effect.

After that is done, disconnect your devices from the Wi-Fi (delete theWi-Fi connection from their menu if possible) and connect the onesclosest to the modem on the 5Ghz channel instead.

More details can be found here:
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it

Thankyou very much for your understanding, patience and collaboration.

Havea good one!

Andrei

Mike

Hi @Devdev

If this is a new configuration, wait 15 minutes, the modem need to do some updates

Devdev

No I think it needs to be reset at other end

Devdev

Is there a direct number to tech support?

ZOBARIA

I have zero internet right now. I work for the BMO Investorline and was disconnected while placing a 3 million dollars trade 😤 can someone please get back to me ASAP