My payment was refused, after I paid. Now I dont have signal or can make or receive calls

My payment was refused, after I paid. Now I dont have signal or can make or receive calls. I reestarted my iphone several times

Best Answer

  • Whizz
    Whizz Posts: 15,956
    Answer ✓

    Hello Gisela78 

    I am sorry for the situation encountered.
    I have verified your account and see that one of my colleagues has already escalated a ticket for your case. Rest assured because our technical team will provide a solution as soon as possible. Once they will have an update, we will notify you via the email address associated with your Fizz account.
    You can follow the progress of the ticket as well on your account by going to My Settings >>My Tickets.

    Thank you for your patience, I wish you a great day!
    -Adelina


Answers

  • Mike
    Mike Voici mon code de référence => K61CD <= Here my referral code => K61CD <=Posts: 19,226

    Hi @Gisela78

    You will be better off contact the support for the payment problem

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact

    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/

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