I can't see my plan when I log in

Hi

I can't see my plan and referral bonuses.

Answers

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,157
    edited August 2021

    When you log in, on the top right, between your username and the EN/FR language selected you have a small bell icon (for notifications). If you click on that, do you have any messages, showing an order has been placed, completed, etc... It will typically also show you if you have any referral bonus pending.

    When did you chose your plan ? Did you get a confirmation email of any sort ?

    Also keep in mind that any referral bonuses will show under notifications, but will not be applied to your account until AFTER you have paid for your second bill.

    -------

    If all else fails and you have no notifications, you can contact a customer service agent

    • Sign into your account
    • Follow the link on this page: https://fizz.ca/en/faq/status-services
    • Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
    • Choose the option 💬 chat
    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Other means of contact


    Whatsapp: (438) 393-5814

    By private message on Twitter: https://mobile.twitter.com/fizz_ca

    By private message on Facebook: https://www.facebook.com/fizzca/


    CHAT however is the quickest method.

  • Hi I have paid my 2nd payment. Jul 13 and Aug 14.

    I tried to log in and find my plan but I couldn't

  • Emporium
    Emporium ⭐ :REFERRAL CODE: ⭐ FC9QO ⭐ :CODE RÉFÉRENCE: ⭐Posts: 2,157

    Is there any historial messages under the Notifications option - top right "bell" icon ? Can give you a hint if something has happened on the account.

    Otherwise, probably no choice but to contact Customer service.

  • Hi I can't find any message on the notification options. It says that the box is empty.

    I don't know what's the problem with my account. Furthermore I can't chat with person in Fizz...

  • It seems like a new account.

    No plan no referral bonuses...

  • Whizz
    Whizz Posts: 14,265

    Hello,

    I am sorry for the situation encountered.
    I have verified your account and see that you've managed to contact us in private and one of my colleagues helped you further to solve this situation.

    Thank you for your patience, I wish you a great day!
    -Adelina