I can't make any calls, even though its in my plan

Alaa
Alaa Posts: 2 ✭✭
in My Mobile

I'm supposed to have unlimited phone calls but it won't let me make any phone calls

I checked all the stuff that I could do to activate it bur u won't work.

Best Answer

  • Whizz
    Whizz Posts: 23,434 admin
    Answer ✓

    Hi @Alaa ,

    I can see on my end that the ticket created by my colleague for the outgoing calls situation that you encountered is still undergoing investigation.

    The delay of resolution depends on the number of checks that need to be done by our specialized team and on the number of tickets ahead of yours.

    You will be notified by us via email once a solution has been found by them.

    You can check on the ticket's progress from your Fizz account under My settings->My tickets.

    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

Answers

  • Mike
    Mike Posts: 21,660 ✭✭
    edited August 2021

    Hi Alaa

    When do you have activated the plan?

    Did you try to reboot the phone?

    Are you under Fizz or Fizz Ext?

    You can chat in direct

    * Sign into your account

    * Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    * Wait 3 seconds for the green bubble with a '?' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    * Choose the option 💬 chat

    * If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


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