I recieved an internet ad in my mailbox, not my SIM card. Cannot get ahold of anyone using FAQ chat.

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sam124
sam124 Posts: 2 ✭✭
edited August 2021 in My Mobile

I posted a question on here a few days ago, but in summary I paid for the SIM card to be sent and I received a flyer from Fizz advertising their internet instead. So I paid $10 for an ad to be sent to me.

I was told to go to the FAQ to chat with someone and do the verifications needed to address the issue, but over the multiple times I have checked (weekday afternoons) I have not seen an option for chat?

Any advice would be much appreciated.

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  • Whizz
    Whizz Posts: 19,098 admin
    Answer ✓
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    Hi sam124,
    I'msorry to learn about the inconvenience you're experiencing.

    Inthis situation, I highly recommend and kindly invite you to contactus directly so we could assist you with this matter as soon aspossible.

    Youcan contact us on Live chat by using any of our FAQs in the SolutionsHub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Youjust need to access an FAQ(link) like the one above, scroll throughit and after 10-15 seconds the ? bubble will appear in the bottomright corner of the page.

    Clickingon it will reveal multiple contact options, including the Live chatwhich is at the very bottom.
    Here you can find more informationabout how you can do that: https://fizz.ca/en/contact-us

    Also, in this case    ,Iinvite you to place a new order for a 2ndSIM card and we will issue a refund request for the 1stone that you didn't receive once you acquire the next one.
    You also have the option to buy onefrom Couche-Tard: https://fizz.ca/en/couche-tard-sim


    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei


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