problem with cell phone line

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Sarina P. #1876
Sarina P. #1876 Posts: 78 ✭✭
in My Mobile

each time i call or get a call after a few minutes i hear 3 beeps and it disconnects after a minute

it been happening since yesterday.

it got to a certain point where you cannot talk anymore on the phone.

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  • Whizz
    Whizz Posts: 19,177 admin
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    Hi @Sarina P. #1876 ,

    Thank you for letting us know about this.

    I'm sorry to learn about the inconvenience you're experiencing.

    In this situation, I highly recommend and kindly invite you to contact us directly so we could assist you with this matter as soon as possible.

    Once you do so, please let us know what brand and model of phone you're using so we could assist you properly.

    You can contact us on Live chat by using any of our FAQs in the SolutionsHub, such as this one:

    https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    You just need to access an FAQ(link) like the one above, scroll through it and after 10-15 seconds the ? bubble will appear in the bottom right corner of the page.

    Clicking on it will reveal multiple contact options, including the Live chat which is at the very bottom.

    Here you can find more information about how you can do that: https://fizz.ca/en/contact-us


    Thank you very much for your understanding, patience and collaboration.

    Have a good one!

    Andrei

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