2 plans in my accounts - but only 1 is showing up
Can anyone let me know how I can see both cell #s/plans under my account? I am only seeing one????? but surely paying for both ;) thanks for your help!
Best Answer
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Hi @Ren21_onthego ,
I checked on our end and indeed you appear to have 1 plan under the account we found.
It's very possible that you initially subscribed under the account registered with your most-used e-mail address and the registered another account via your Facebook login or Google login, then created the 2nd plan there, hence why you pay for two plans but they are separate.
I'd recommend you check on your login information just in case.
You can also contact us directly to discuss this matter in detail.
Here you can find more information about how you can do that: https://fizz.ca/en/contact-us
Thank you very much for your understanding, patience and collaboration.
Have a good one!
Andrei
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Answers
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Hi,
I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
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You can also do it on Facebook: https://facebook.com/fizzca.
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