Cannot connect to data

Paria1_

Hi,

I got US+Canada plan, and today I arrived in US, but the plan doesn't work

Please help

(Also my roaming is on)

Whizz

Hi Paria1_,

Thank you for reaching out to us.

 Please manually connect to AT&T or T-Mobile, restart your phone and test the service again.

Also, make sure to turn the Airplane mode ON and OFF as well afterwards for the service to be properly initialized.


Thankyou very much for your understanding, patience and collaboration.

Havea good one!

Andrei

Dapfizzer

@Paria1_

Hi,

sometimes you just do need to restart the phone and it's ok...

If you want to contact the customer service, there's the link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

Dapfizzer

You also can do it on Facebook: https://facebook.com/fizzca.