Planete Courrier says delivered, but I got nothing

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JeffAureyre
JeffAureyre Posts: 2 ✭✭

Hi, I ordered a simcard 2 days ago and it was supposedly already delivered according to the tracking number, however I did not receive anything. What can I do?

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  • Whizz
    Whizz Posts: 20,650 admin
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    Hello JeffAureyre,

    We're so sorry to hear. I've verified your account and indeed I notice that the package appears as successfully delivered, at the mailbox.

    If you have checked everywhere and were unable to find it, please contact us in private on the channel you'd like:  https://fizz.ca/en/contact-us so we can be able to further assist with this.

    We appreciate your understanding and wish you a lovely day!
    -Ioana

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