The phone I just received from Fizz doesn't work

M_J

I am trying to find out how I can access chat so I can ask questions about returning the phone, but I cannot find the link for it. Please tell me how I can access the chat. Thanks.

Dapfizzer

@M_J

I suggest you to contact the customer service by opening this link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.

Dapfizzer

You can also do it on Facebook: https://facebook.com/fizzca.

M_J

Thanks but the chat icon disappeared when I clicked it, and no chat opened.

I used this before and it worked so I don't understand why it's not working now.

Dapfizzer

@M_J

If there's an adblock on your browser, it have to be closed.

M_J

I disabled it and it still doesn't work. Nothing happens when I click chat or messenger. When I used this a few weeks ago, it worked fine even with the ad blocker. Have they changed the site recently?

Dapfizzer

@M_J

I don't think so...🤔

I guess you should do it directly on Facebook, it's the easier way: https://facebook.com/fizzca.

Yourboi

You can contact them on Facebook.

Yourboi

They usually answer.

Whizz

Hello M_J,

Thank you for reaching us.
I can see that you managed to contact our support team and the return order is now processed. 
Feel free to reach anytime you need our assistance. 

Have a lovely day,
-Alex

telmorrr

try facebook support

telmorrr

hope this helped

telmorrr

have a nice day