Can't send or receive text messages

Evelyn S.
Evelyn S. Posts: 1 ✭✭
in My Mobile

Can't send or receive text messages

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  • Whizz
    Whizz Posts: 23,497 admin
    Answer ✓

    Hello Evelyn S.,

    We're sincerely sorry to hear this. I've checked your account and saw that it is active and in good standing. In this case, I kindly suggest that you may reboot your device. Once it's back on, try to disable automatic network search to manually connect to Fizz EXT, then go back to Fizz and test your service again.

    Depending on your device, you are able to do this from:


    Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz


    iPhone: Settings → Carrier/Cellular → Fizz EXT then Fizz

    More useful manipulations can also be found on our page: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

    Should there still be an issue afterward, please don't hesitate to reach out to us in private on the channel you wish: https://fizz.ca/en/contact-us so we can be able to further assist with this.

    We appreciate your understanding and wish you a great day!
    -Ioana

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