Can't send a text suddenly

OttawaWAHM

I switched to Fizz 5 days ago without issue and everything has been great. Today, I can't send a text. It keeps bouncing back. Tried 3 different folks all on different networks.

I have a Galaxy s9.

Any thoughts?

Whizz

Hello OttawaWAHM,

We're truly sorry to hear this. I've checked your account and saw that it is active and in good standing. In this case, I kindly recommend to reboot your device. Once it's back on, try to disable automatic network search to manually connect to Fizz EXT, then go back to Fizz and test your service again.

Depending on your device, you are able to do this from:

Android: Settings → Connections → Mobile networks → Network operators → Search networks → Fizz EXT then Fizz

iPhone: Settings → Carrier/Cellular → Fizz EXT then Fizz

More useful manipulations can also be found on our page: https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

Should there still be an issue afterward, please reach out to us in private on the channel you wish: https://fizz.ca/en/contact-us so we can be able to further assist with this.

We appreciate your understanding and wish you a lovely day!
-Ioana

Dapfizzer

@OttawaWAHM

Unfortunately, a lot of peoples have the same issue this morning...🤔