LTE not working

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sophhtt
sophhtt Posts: 1 ✭✭
in My Mobile

I have an iPhone 8, and for a few weeks now my data hasn't been working. I've tried many things. For example, I have turned my airplane mode on and off, I took out my sim card, then put it back in, and etc.. It's weird because I still receive notifications with my LTE, I can still use imessage and I could hotspot others and it'll work for them..but not for me. I currently have 16gbs of data left and I can't use them. Does anyone know the problem or how to fix it?

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  • bubull
    bubull Posts: 5 ✭✭
    edited August 2021
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    I understand that this should be frustrating.

    You should try those steps first (this worked for me). The steps for iPhone are on the bottom of the page : https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

    If this not work, you'll need to contact Fizz so they can run a diagnostic : https://fizz.ca/en/contact-us

    I hope I was able to help you today !

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    As mentioned by @bubull , try the normal trouble-shooting steps first. If nothing works definitely reach out to Fizz support. It could also be a faulty SIM card. Hard to tell.

  • Whizz
    Whizz Posts: 19,216 admin
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    Hi Sophhtt,
    I can see that you managed to reach out to us directly and one of our agents assisted you in solving this case.

    Thankyou very much for your understanding, patience and collaboration.

    Havea good one!

    Andrei

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