I received a promotion slip, but not my SIM card.

sam124
sam124 Posts: 2 ✭✭
in Phones

I paid the delivery fee and received a piece of paper from Fizz the next day promoting their home internet (photos below). It has my address printed on it and online it says that the SIM card has been delivered, so I know the address on file is correct. However, there is no SIM card attached to the slip, nor an activation code which I can find. I am unsure what to do, as I do not want to pay another $10 to have the SIM resent. As is, I paid $10 for Fizz to send me a home internet add. Any suggestions for next steps would be greatly appreciated.

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Best Answer

  • Whizz
    Whizz Posts: 23,079 admin
    Answer ✓

    Hello sam124,

    We're sincerely sorry to hear this. Checking the account, indeed I notice that the sim appears delivered, so please contact us in private on any channel you'd prefer: https://fizz.ca/en/contact-us so we can do the necessary verifications and be able to help with this.

    We appreciate your understanding.

    Have a lovely day,
    -Ioana

Answers

  • Mike
    Mike Posts: 21,573 ✭✭

    Bonjour @sam124

    Désolé

    Vous devez contacter le support

     

    1- Connectez-vous à votre compte (voir en haut à droite). 

    2- Tout bloqueur de publicité de votre navigateur doit être désactivé. 

    3- Vous devez être sur une fiche d'aide, par exemple https://fizz.ca/fr/faq/quand-mon-colis-fizz-sera-t-il-livre 

    4- La bulle verte devrait apparaitre en bas à droite de la page 

     


    Si la bulle de clavadarge n'apparaît toujours pas en bas de la page à

    droite après quelques secondes, c'est que le nombre de sessions en

    attente est supérieur à notre capacité de traitement. À ce moment-là,

    laissez un message sur Facebook Messenger https://facebook.com/fizzca.

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